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Frequently asked questions

Do you have a minimum quantity?
We have NO minimums on screen printed, embroidered or digitally printed items. The minimum order for promotional products varies and is listed with the product information.

What are your prices?
We do not charge for screens, set-up or art. The price you see is the absolute total. There are no hidden fees. Fill out our Contact form or call us today for a free custom quote.

How do you determine cost?

• Pricing for screen printed apparel is determined by the quantity of items being ordered, the color of the garment, the number of colors in your art, and the number of locations on the garment being printed.
  
  
• Pricing for embroidery is determined by the stitch-count. The quantity of items ordered and the number of locations on the garment being embroidered also affect the price.
  
  
• Pricing for digitally printed apparel is determined by the quantity of items being ordered and the number of locations printed on the garment. Unlike screen printing, an unlimited number of colors can be used in a design for digital printing.
  
  
• Pricing for promotional products  and magnets/decals is determined by quantity of items ordered and number of colors used.

Turn-around time
Normal turn-around time is 7-10 business days. Rush service is available, and we will do our best to complete your order in a timely manner.

Payment methods
We accept Visa, Master Card, Discover, check or cash.
We do NOT accept American Express.

Art submission 
guidelines

We have several trained artists on staff who look forward to assisting you with your design needs. We can easily use your ideas or sketches to create custom art. If you would like for us to use your own designs, please keep in mind the following guidelines:

Accepted File Types

Adobe Illustrator (preferred method):
Please backsave files to CS3. All text must be converted to outlines for your font to be usable. All images that are not vector must be embedded in the file before submitting or sent as separate files.

Adobe Photoshop:
The resolution of your image must be at least 300 dpi and at the size you would like it printed. Please save your document as a psd with layers. Do not flatten the image or merge layers.

Corel Draw:
All Corel Draw files should be saved as an eps file for Illustrator with all fonts converted to paths.

Microsoft Publisher, Word or Powerpoint:
As is, these files cannot be used directly for printing. You can, however, use these programs to create a concept or idea, and we will do our best to recreate your design. Please save files in a pdf format and supply us with the fonts used.

Internet Images:
JPGs and gifs found on the internet are generally low resolution. We can use these files as reference when creating your artwork, but most of the time the files themselves are too small. They may appear fine on screen, but when they are enlarged for printing, these images becomes pixelated and blurry.